Refund policy

Return & Refund Policy

We want you to feel confident and satisfied with your AYLA purchase.

Returns

We accept return requests within 14 days of delivery.

To be eligible for a return, the item must be:

* Unworn, unwashed, and unused
* In its original condition
* With all original tags attached
* Free from stains, odors, makeup, deodorant marks, pet hair, or any signs of wear

Items that do not meet these conditions may be refused and returned to the customer.

How to Request a Return

To request a return, contact us at:

hello@aylacollection.co

Please include your order number and the reason for your return. Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as AYLA is not responsible for return packages lost in transit.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include your order number and clear photos of the item.

Once approved, AYLA will provide instructions for the return or replacement.

Non-Returnable Items

The following items cannot be returned:

* Final sale or clearance items
* Gift cards
* Personalized or customized items
* Items showing signs of wear, washing, damage, stains, odors, or removed tags

For hygiene reasons, socks may only be returned if unopened and in their original packaging.

Exchanges

We do not currently process direct exchanges.

To receive another size or color, please return the eligible item and place a new order.

Refunds

Once your return is received and inspected, we will notify you whether the refund was approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may only be canceled before fulfillment begins. Once an order has been processed or shipped, it cannot be canceled and must follow the return process described above.